Frequently asked questions
How do I schedule an appointment to shop in-store?
To schedule an appointment with us, please click the link below to access our online scheduling system through Google. This is the most convenient and efficient way to schedule an appointment with us. However, we understand that there may be special circumstances or accommodations needed, and we encourage you to reach out to us via phone, email, or social media. If you prefer to text, our number is 585-642-3337 and we will do our best to assist you.
Do do I make a purchase?
Please contact us directly via phone, email, or social media. We do not offer the option to purchase directly from our website at this time. To purchase or reserve an item available for refinishing please text us at 585-642-3337 with either the item name and/or a photo. We can then take payment, schedule for delivery, or schedule a time for pick up!
What forms of payment do you accept?
We accept Cash, Venmo, PayPal, Zelle, and Cashapp. Please we aware that at this moment we can not accept credit cards. If you need to use a credit card for your purchase that can be done through
PayPal however PayPal will charge a fee.
What is the cost of delivery?
We offer both local delivery as well as nation wide shipping! Local delivery in Rochester NY starts at $149. Surrounding areas such as Buffalo and Syracuse start at $249 and up depending upon location. Anything more than three hours away (from 14608) will be shipped through a shipper. Every item will need to be quoted individually based on the items you are purchasing and your location. We find that most customers pay an average of $350 per shipment however this will vary for each customer.
What does Available for purchase on pre-order mean on your In Stock tab?
Items marked "Available for purchase on Pre-order" are pieces that are waiting in line to be refinished. If you're interested in purchasing one of these items you can put down a deposit to reserve the item(s) as yours and then it will enter our refinishing queue. We typically quote 6-10 weeks on refinishing projects however this number can fluctuate based upon how long the existing queue is. If you choose to purchase an item on pre-order you have the ability to customize the finish at no additional cost and are not required to pay the balance until you take possession of the item. To purchase an item on pre-order please text us at 585-642-3337.
How do I know which items are available and which are sold?
Please visit our In Stock tab! All items that are currently ready to go and available for purchase will say 'Available' in green underneath them.
Item that are waiting in line to be refinished but are available for purchase on pre-order to deserve ahead of time will be marked 'Available for purchase on Pre-Order'.
Items in grey or blue that say pending, sold, sold out, out of stock, or deposit to hold are NOT available for purchase.
