Frequently asked questions
How do I schedule an appointment to shop in-store?
To schedule an appointment with us please click the 'Schedule an appointment' link to be taken to our online scheduling system.
If none of the available appointment times work for you please reach out to us directly to schedule via phone or email.
Do do I make a purchase?
Please contact us directly via phone, email, or social media. We do not offer the option to purchase directly from our website at this time.
What forms of payment do you accept?
We accept Cash, Venmo, PayPal, Zelle, and Cashapp. Please be aware that at this moment we can not accept credit cards.
If you need to use a credit card for your purchase that can be done through PayPal however PayPal will charge a fee.
What is the cost of delivery?
We offer local delivery to the following areas:
Upstate NY, NYC, Boston, Rhode Island, Philadelphia, Connecticut, Pennsylvania, Maine, New Jersey, New Hampshire & Vermont.
Delivery starting at $149 to Upstate and $199 to other areas above
Door drop off or inside set up both available
Two ways to deliver
Local Delivery
US Shipping
Regardless of where you live we can deliver to you! We work with shippers all over the US.
DM us to set up delivery if you are outside of our local range.
US Shipping varies in price but most customers can find an option to fit their needs for between $150 and $350
Local Pick up also available
What does Available for purchase on pre-order mean on your current inventory tab?
These are pieces that are waiting in line to be refinished.
If you're interested in purchasing one of these items you can put down a deposit to reserve the item(s) as yours and then they will enter our refinishing queue. We typically quote 10 weeks on refinishing projects however this number can fluctuate based upon how long the existing queue is. If you choose to purchase an item on pre-order you have the ability to customize the finish at no additional cost and are not required to pay the balance until you take possession of the item.
How do I know which items are available and which are sold?
Please visit our Current Inventory tab! All items that are currently ready to go and available for purchase will say 'Available' in green underneath them.
Item that are waiting in line to be refinished but are available for purchase on pre-order to reserve ahead of time will be marked 'Available for purchase on Pre-Order'.
Items in grey or blue that say pending, sold, sold out, out of stock, or deposit to hold are NOT available for purchase.
